Shipping policy

Shipping Policy

1. General Information

All orders are subject to product availability. If an item is unavailable after your order has been placed, we will notify you as soon as possible. If an item is expected to be delayed beyond the estimated delivery timeframe, we will offer an in-store credit or discuss available alternatives with you.

2. Delivery Times

Estimated delivery times are provided once your order has been placed. These estimates begin from the date your order ships, not the date it is placed, and are intended as a guide only.

We make every effort to fulfill orders within 21 business days, unless otherwise specified. Business days are Monday through Friday, excluding statutory holidays.

Please note:

• We do not ship on weekends or holidays.
• Delivery times may vary depending on carrier delays, destination, weather conditions, customs clearance (for international orders), and other factors beyond our control.
• Orders containing multiple items may arrive in separate shipments.

While we strive to meet estimated delivery dates, we cannot guarantee them.

3. Shipping Costs

Shipping charges are calculated based on the weight, dimensions, destination, and shipping method selected at checkout.

Additional shipping fees may apply for oversized, heavy, or remote-area deliveries. Any applicable charges will be displayed during checkout before your order is finalized.

Applicable sales taxes are calculated based on the shipping destination.

4. International Orders

International orders are shipped via UPS whenever possible to provide reliable service and competitive rates.

Duties, customs fees, import taxes, brokerage fees, and any other charges imposed by the destination country are not included in your purchase price and are the responsibility of the recipient.

If an international shipment is refused, declined, or abandoned due to unpaid duties, taxes, customs fees, or for any other reason, the order is not eligible for a full refund. Any refund issued will be less the original shipping charges, return shipping costs, customs fees, and any carrier charges incurred. If the package is not returned to us, no refund will be issued.

5. Damaged or Lost Shipments

Please inspect your order upon delivery.

If your package or product arrives damaged, notify us within 48 hours of delivery by emailing info@koharaco.com. Please include your order number, a description of the damage, and photographs of both the product and the packaging so we can assist you promptly.

6. Questions

If you have any questions regarding shipping, delivery, or your order, please contact us at:

Email: info@koharaco.com