Returns & Refund Policy

Return Window

Returns must be requested within 30 days of receiving your order.

To be eligible for a return, items must be:

• New, unused, and uninstalled
• In their original packaging with all tags attached
• Accompanied by all original paperwork and accessories
• Accompanied by your receipt or proof of purchase

Returns requested after 30 days are not eligible for a refund. At our discretion, an in-store credit may be offered.

How to Start a Return

To request a return, please contact us at info@koharaco.com.

If your return is approved, we will provide instructions and, where applicable, a return shipping label.

Items returned without prior authorization will not be accepted.

Restocking Fee

A 40% restocking fee applies to approved returns that are not the result of a defective, damaged, or incorrectly shipped item. This fee helps cover handling, inspection, repackaging, freight, customs, and administrative costs.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at info@koharaco.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging

Do not return the item until you have received return instructions from our team.

If approved, replacement or exchange instructions will be provided. A restocking fee does not apply to approved defective or incorrectly shipped items.

Return Address:

Kohara + Co.
175 Industrial Park Road
Haliburton, ON K0M 1S0
Canada

Exchanges

The quickest way to exchange an item is to request a return for the original purchase and place a new order for the desired item once your return has been approved.

If the item is damaged, defective, or shipped incorrectly, we will arrange an exchange where applicable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, less any applicable restocking fees and non-refundable shipping charges.

Please note that it may take several business days for your bank or credit card provider to process and post your refund.

Returns requested after 30 days are not eligible for a refund. At our discretion, an in-store credit may be offered.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Custom or special-order products
• Clearance or final sale items
• Display models (sold as-is)
• Installed or used products
• Items returned without original packaging
• Items returned without prior authorization

Shipping Delays

Delivery dates are estimates only.

Kohara + Co. is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Weather events
• Carrier delays
• Customs inspections or clearance
• Supply chain disruptions
• Labour disputes or transportation interruptions

Refunds or cancellations will not be issued due to shipping delays outside of our control.

International Orders

International customers are responsible for all applicable duties, customs fees, import taxes, brokerage fees, and other charges imposed by the destination country.

If an international shipment is refused, declined, or abandoned for any reason, including unpaid duties or taxes, any refund issued will be less the original shipping charges, return shipping costs, customs fees, carrier charges, and the applicable 40% restocking fee. If the shipment is not returned to us, no refund will be issued.